Hospital's Organization Process Assignment Example | Topics and Well Written Essays - 750 words

Hospital's Organization Process - Assignment Example It is in this regard that the basic principle of hospital functionality is to offer the best to the demanders of health. A process-based hospital is efficient in reducing costs of operation and in offering health care to the masses. A hospital’s organization process is diverse and dynamic over time. Hospitals do not retain the same process-based procedures over the years. Changes in the health industry necessitate changes in the organizational processes in hospitals. Innovations and advancement of health-related technology characterizes the health sector, thus the need to keep pace with such changes. A number of typical processes in the context of hospital operations and organization can be identified. To start with, the primary role of hospitals is to provide health care to patients. In this regard, the first organization process can be identified as that of providing and managing care for inpatients. Hospitals address all health issues that characterize inpatients. Different units of the variant health complications are established, where each unit is specifically charged with a duty to address a specific health complication. Ambulatory care is another crucial aspect of a hospital’s organizational process. ... Another observed organization process is that of revenue cycle processes. As much as hospitals strive to provide quality health care to patients, it is important to outline the cost-revenue aspect of the hospital. Hospitals should remain functional over a long period of time, given that the cost of hospital establishment is ultimately large (Nowinski & Mullner, 2006). Finally, another common process is that of providing support. The support process evaluates the current operation efficiency of the hospital, and makes future projections on the achievements of the hospital. This process brings together all the departments in the hospital and makes an analysis of the present situation. It then defines the relationship characteristic of these departments in assessing whether each department meets its purpose in the operations of the hospital. Quality assurance and the Legal department are crucial to any hospital setting. The quality assurance department is set in place in order to assess how well the hospital meets the expectations of the customers, who are in this case the patients. The department evaluates the design of service delivery, development of the hospital functionality, health care production efficiency and service delivery in the hospital. Prior to its pre-set goals and objectives, quality assurance department plans for the overall operations of the hospital. The hospital has objectives and goals to achieve. These results are realized through the activities of the quality assurance department. The department goes ahead and implements the plans, after which it consistently monitors the hospital performance in the context of the desired results. From time to time, the

What Customer Service Means To M Term Paper Example | Topics and Well Written Essays - 2000 words

What Customer Service Means To M - Term Paper Example So I then contacted the customer service at Bank of America to assist me in correcting this error or cancel it. After speaking to not one, but several customer service reps. I still got the same answer from each one, â€Å"sorry you had plenty of time all week to correct it, it’s now in the system and will be processed†. So then I called the customer service dep’t at PSE&G to explain what’s happening and see if they can help stop this train wreck. Well, guess what, I practically got the same responses from their customer service reps, but with even a bigger attitude. They told me â€Å"well when we get the check we’ll going to process it because it’s our money†. Now this is after they’ve confirmed that the bill was only for $195.89. So after being on the phone with both companies for about 3 hours total on a Friday night, I immediately stopped all of my current transactions for the rest of the month with the online bill pay system. The very next day, Saturday, I went to the local bank branch, sat down with the branch manager and explained what I went thru the night before, and what’s happening. He calmly looked at my account, saw what was happening, and called the main office or dep’t that handles the electronic bill pay services to inform them to correct or cancel that particular transaction. To his shocking surprise he was told he doesn’t have that authority to instruct or direct anyone in that dept. to do so. As he hangs up the phone, he looks at me and says he’s sorry that he cannot do anything either and that it has to go thru the system to be processed, when PSE&G submits the check for payment. But he did tell me â€Å"don’t worry about it, I can see it’s an simple error and it’ll be rejected because I didn’t have enough funds to cover it, and that he’ll just bounce it back to them for insufficient funds, I should keep my eye on my account to inform him as to